Effective Date: March 15, 2025
AI Planet Magazine values customer satisfaction; however, we maintain a strict no-refund policy for all purchases made directly through our platform. Please review the details below regarding refund eligibility.
1. No Refunds on Digital Products
All sales of digital products, including digital magazine issues and AI-generated prompts, are final. We do not offer refunds for these purchases unless the file is defective or corrupt.
If you experience issues accessing a purchased digital file, please contact us at [email protected] and provide:
• A detailed description of the issue.
• Relevant screenshots or error messages.
We will attempt to replace the defective file first. If the issue cannot be resolved, a refund may be issued at our discretion after reasonable efforts to fix the file.
2. Physical Product Refunds – Third-Party Vendors
AI Planet Magazine does not directly handle refunds or returns for physical products, including:
• Printed magazine issues
• Merchandise (e.g., T-shirts, prints, and other products)
These products are fulfilled by third-party vendors, and any refund or return requests must be made directly with them, subject to their individual policies.
3. Refund Processing (If Applicable)
If a refund is granted for a defective digital file:
• It will be processed within 5-10 business days.
• The refund will be issued back to the original payment method via Stripe.
4. Contact Information
For any refund inquiries related to defective digital files, please contact:
Email: [email protected]
